You can initiate an exchange request within 7 days of your order based on the following requirements and procedure by contacting us on Whatsapp at 0319-8642963 and sharing your order name and order number mentioned on the courier slip.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at tngbymd@gmail.com. Please note that returns will need to be sent to the following address: Aulia Tower, Office , near Dolmen Mall Tariq Road, Karachi

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tngbymd@gmail.com. or on whatsapp at 0333-8642963


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Procedure
We will notify you once we’ve received and inspected your return, and let you know if the exchange  was approved or not. If approved, you’ll be automatically sent a new parcel containing the new item.